Outbound Call
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Outbound Call

Dial a customer and connect them to a LiveKit voice agent.

Call details

International format with country code, e.g. +91 9876543210
Passed to the LiveKit agent in its job metadata under custom.

What happens when you start a call

  1. The phone number is validated and a call record is created.
  2. A LiveKit room is created (simulated if LiveKit is not configured).
  3. The selected agent is dispatched with the call metadata.
  4. The telephony provider dials the customer.
  5. Status changes stream to the dashboard in real time.